Privacy policy

Privacy Policy

Last updated: 18 May 2026

Spectacle 1286 operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Spectacle 1286 is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal information we collect or process

When we use the term "personal information", we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address

  • Financial information including payment card information, transaction details, form of payment, and payment confirmation

  • Account information including your username, password, security questions, and preferences

  • Transaction information including the items you view, add to your cart, or purchase, return, exchange, or cancel

  • Prescription information including the optical prescription details you provide to us when ordering prescription lenses. This is health data and is processed solely for the purpose of fulfilling your order

  • Communications with us including the information you include when contacting our customer support team

  • Device information including information about your device, browser, or network connection and your IP address

  • Usage information including information regarding your interaction with the Services

Personal information sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, submit a prescription, communicate with us, or otherwise provide us with your personal information

  • Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies

  • From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf

  • From our partners or other third parties

How we use your personal information

Depending on how you interact with us or which of the Services you use, we may use your personal information for the following purposes:

  • Provide, tailor, and improve the Services. We use your personal information to process your payments, fulfil your orders, remember your preferences, send account-related notifications, arrange shipping, facilitate returns and exchanges, and create a personalised shopping experience for you

  • Prescription fulfilment. Where you provide an optical prescription, we use this information solely to manufacture your lenses to your specification. We will not use your prescription data for any other purpose without your explicit consent

  • Marketing and advertising. We may use your personal information to send marketing and promotional communications by email. You may opt out at any time using the unsubscribe link in any of our emails

  • Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, and detect or take action regarding possible fraudulent or unlawful activity

  • Communicating with you. We use your personal information to provide customer support and to maintain our business relationship with you

  • Legal reasons. We use your personal information to comply with applicable law, respond to valid legal process, and enforce or investigate potential violations of our terms or policies

How we disclose your personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:

  • With Shopify, and other vendors and third parties who perform services on our behalf, such as payment processing, data analytics, customer support, cloud storage, and fulfilment and shipping

  • With business and marketing partners to provide marketing services. Our partners will use your information in accordance with their own privacy notices. You may have the right to direct us not to share your information for targeted advertising purposes

  • When you direct or consent to our disclosure of certain information to third parties, such as to ship you products

  • Within our corporate group or with our affiliates

  • In connection with a business transaction such as a merger, or to comply with applicable legal obligations, enforce our terms of service, or protect the rights of our users or others

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside. To learn more about how Shopify uses your personal information and any rights you may have, please visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information via the Shopify Privacy Portal.

Children's data

The Services are not intended for use by anyone under the age of 18. We do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, please contact us using the details below to request that it be deleted.

Security and retention of your information

We take reasonable steps to protect your personal information, but please be aware that no security measures are perfect or impenetrable. How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, or resolve disputes.

Your rights and choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information:

  • Right to access / know. You may request access to the personal information we hold about you

  • Right to delete. You may request that we delete personal information we hold about you

  • Right to correct. You may request that we correct inaccurate personal information we hold about you

  • Right of portability. You may request a copy of your personal information and ask us to transfer it to a third party in certain circumstances

  • Managing communication preferences. You may opt out of promotional emails at any time using the unsubscribe option in our emails. We may still send you non-promotional communications, such as those relating to your account or orders

If you reside in the UK or European Economic Area, you may also have the following rights, subject to exceptions and limitations provided by local law:

  • Objection to processing and restriction of processing. You may ask us to stop or restrict our processing of your personal information for certain purposes

  • Withdrawal of consent. Where we rely on consent to process your personal information – including your prescription data – you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before withdrawal

International transfers

We may transfer, store, and process your personal information outside the country in which you reside. Where we transfer personal information out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant UK authority, unless the transfer is to a country already deemed to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date accordingly.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at:

Spectacle 1286
24 Feniscliffe Drive, Cherry Tree, Blackburn, BB2 2UF
sales@spectacle1286.com
+447927612619
Company number: 15955032
GOC registration: U-42581

For the purpose of applicable data protection laws, Spectacle 1286 is the data controller of your personal information.